Forum Discussion

rishp's avatar
rishp
Settling in
28 days ago
Solved

My first bill payment - rolling credit not applied!!

I was sold Virgin Media by a door to door sales person and as part of the new contract I would get small a discount in the form of a monthly rolling credit. When I set up my account it showed my first predicted bill and it was above what was agreed at sign-up so I contacted Virgin Media support via web chat. A support representative said they will ensure they will correct the price before first payment is taken and I don't need to worry.

Now the first payment is taken and it's for the incorrect amount and I can see the rolling credit was not applied. I have the full web chat transcript to prove my conversation with the support representative. Please could the forum team help resolve this issue?

  • Kath_P's avatar
    Kath_P
    27 days ago

    Hi rishp,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

5 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    28 days ago

    A very familiar story, and a lesson not to believe a salesman from Virginmedia. 

    VM staff have helped in some previous cases, so hold on for someone to pick this up. 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    28 days ago

    Hi rishp, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your first bill was more than expecting. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    27 days ago

    Hi rishp,

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,

  • rishp's avatar
    rishp
    Settling in
    21 days ago

    Thanks for sorting @Kath_P, glad this forum exists.

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      20 days ago

      It's no problem at all 😊

      You know where we are if you need anything else.

      Many thanks,