My first bill payment - rolling credit not applied!!
I was sold Virgin Media by a door to door sales person and as part of the new contract I would get small a discount in the form of a monthly rolling credit. When I set up my account it showed my first predicted bill and it was above what was agreed at sign-up so I contacted Virgin Media support via web chat. A support representative said they will ensure they will correct the price before first payment is taken and I don't need to worry.
Now the first payment is taken and it's for the incorrect amount and I can see the rolling credit was not applied. I have the full web chat transcript to prove my conversation with the support representative. Please could the forum team help resolve this issue?
Hi rishp,
Thanks for sticking with me via private message.
I'm glad I was able to get everything sorted for you. 😊
If you have any further issues, please pop back to us in the Community.
Take care,