Rolling credit team - how long to respond?
Can anyone advise how long it takes for the "Rolling Credit" team to actually apply a rolling credit to a customer's account? I was verbally advised by a person in the "Customer Relations" team that offline (paper) form is sent to the tRolling Credit team to "review" and action. Any idea 1) how long it takes for the paper form to get to the Rolling Credit Team 2) how long it takes for them to apply the rolling credit? Will I have any issues with them only applying it for one month, as indicated in other posts to this forum? VM Customer Services is so disjointed it beggars belief! Also any one know the e-mail address for the Rolling Credit team?