Forum Discussion

topdog44's avatar
topdog44
Tuning in
2 years ago

Renewal

So I renewed my contract when offered a deal that was acceptable compared to what I had before with virgin media, got confirmation with order ref and also emails with PDF contract information sheets. However as a lot of others have experienced I'm getting charged a lot more and I'm still receiving emails saying that my contract has expired and needs renewing. Is there an email address I can contact so I can copy in the PDF contracts and see If virgin can explain what is going on with contract. Thanks in advance for any help with this.

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    2 years ago

    Hey topdog44, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    On your paperwork does this state a date that it would start or does it say right away?

    Please do keep us updated. 

    • topdog44's avatar
      topdog44
      Tuning in
      2 years ago

      Matthew thanks for reaching out. The contract creation date was 25 Dec and the estimated activation date says 28th Dec. £50 for 18months but first bill is £62 and my app still saying promotional offers or discounts has finished. hope  this helps

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        2 years ago

        Hey topdog44,

        Thanks for getting back to us with regards to this I would like to go about looking into this further with you to see what we can do to discuss getting this fixed for you, for me to do so I will need to send you some information via private message.

        Joe