Renewal completed online but charged more

[Dalz103]

Hi,

Can someone get back to me please about the above?

many thanks

[Steven_L]

Hello Dalz103,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online renewal.

Are you being charged more than your previous contract or are you being charged more than what you agreed to as part of your new contract? If you have been charged double the amount on your first bill, that would be normal as you are charged a month in advance for our services.

Kind Regards,

Steven_L

[Norrie]

I assume this is the same problem that I and others have. Renewed online at the grab a deal price,  receive pre contract agreement at that price then later get another contract at a far higher price including charges for making changes to package. I am on my third cycle of this known issue and now been billed at £178.93 for one month instead of the agreed deal of £96.