Remittance advice cheque expired

[sjeesss]

Hi folks,

I've got a similar issue and stumbled upon this thread. Would be great if someone could tell me how to get a cheque re-issued please.

Thanks,
Jeroen

[sjeesss]

Hi folks,

I've got a similar issue and stumbled upon this thread. Would be great if someone could tell me how to get a cheque re-issued please.

Thanks,

Jeroen

[sjeesss]

To clarify - as this was copied from another thread - I've found an expired remittance advice cheque and would like to know how to request a new cheque.

[Paul_DN]

Hi Jereon,

Thank you for reaching out to us in our community and welcome, sorry to hear you have a cheque which needs re-issuing, what is the reason for this and was the cheque for home services or Mobile?

Regards

Paul.

[sjeesss]

The cheque expired before I cashed it. It was issued after returning my virgin router and tvbox when we moved house (no virgin in the new postcode). 

[Kath_P · Accepted solution]

Hi sjeesss, 

Thanks for confirming that for us. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[sjeesss]

Thanks Kath_F! 

[Kath_P]

Hi sjeesss, 

Thanks for sticking with me via private message. 

I'm glad I was able to get things resolved for you. 

If you have any further issues, pop back and let us know. 

Many thanks, 

[Umar11]

Hi, 

I have a cheque that I need reissuing pls. 

[Robert_P]

Hello Umar11

Thanks for posting on the forums in regards to a cheque and getting this reissued. We appreciate you taking the time to let us know and welcome to the community.

Can you confirm if the cheque was in relation to a credit balance at the end of a contract or for another reason? When was the cheque originally issued to you? Let us know and we can send you a Private Message to look into this further.

Rob