E-Billing - unable to switch it on so being charged for paper ones!

[TRECAM]

I am having the exact same issue I would like to remove this and switch to eBilling too.

[Carley_S]

Hi @TRECAM 

Welcome to the community forums. 

Sorry to hear you're unable to set up e-billing. You should be able to do this via your online account by following these steps. 

•    Click on the Settings tile.

•    Click on Account Details.

•    Scroll to Communication Preference and click Edit.

•    Select "eBills, email, text" from the dropdown menu.

•    Click Update.

If you're having any issues with these steps, please let us know where the steps fail or what happens at your side so we can investigate this further. 
 

[CharlSC]

Hi,

I've had the same ongoing issue for 18 months now and regularly raising complaints with no resolution. The above steps are not available to me via my account settings. I wish to set up e-billing and ensure it continues for the duration of my contract rather than monthly calls to CS. 

[Akua_A]

Hi @CharlSC,

Welcome to our community forums and thank you for your first post. Sorry to hear you have been having ongoing issues when trying to set up e-billing. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[TRECAM]

Hi I have tried this I do not have an option to update my communication preference. The only options I have is “Email/Text Message/Phone Call/Post” alll as one option! I’ve been trying to sort this out for months now.

[Akua_A]

Hi @TRECAM,

Welcome back to our community forums and sorry to hear you are still having issues with your e-billing. We want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,