Forum Discussion

TRECAM's avatar
TRECAM
Joining in
4 months ago

Re: E-Billing - unable to switch it on so being charged for paper ones!

I am having the exact same issue I would like to remove this and switch to eBilling too.

  • Carley_S's avatar
    Carley_S
    Forum Team
    4 months ago

    Hi TRECAM 

    Welcome to the community forums. 

    Sorry to hear you're unable to set up e-billing. You should be able to do this via your online account by following these steps. 

    •    Click on the Settings tile.

    •    Click on Account Details.

    •    Scroll to Communication Preference and click Edit.

    •    Select "eBills, email, text" from the dropdown menu.

    •    Click Update.

     

    If you're having any issues with these steps, please let us know where the steps fail or what happens at your side so we can investigate this further. 
     

    • TRECAM's avatar
      TRECAM
      Joining in
      4 months ago

      Hi I have tried this I do not have an option to update my communication preference. The only options I have is “Email/Text Message/Phone Call/Post” alll as one option! I’ve been trying to sort this out for months now.

      • Akua_A's avatar
        Akua_A
        Forum Team
        4 months ago

        Hi TRECAM,

        Welcome back to our community forums and sorry to hear you are still having issues with your e-billing. We want to do our best to help from here. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

        Thanks,

         

  • CharlSC's avatar
    CharlSC
    Joining in
    4 months ago

    Hi,

    I've had the same ongoing issue for 18 months now and regularly raising complaints with no resolution. The above steps are not available to me via my account settings. I wish to set up e-billing and ensure it continues for the duration of my contract rather than monthly calls to CS. 

    • Akua_A's avatar
      Akua_A
      Forum Team
      4 months ago

      Hi CharlSC,

      Welcome to our community forums and thank you for your first post. Sorry to hear you have been having ongoing issues when trying to set up e-billing. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

      Thanks,