Re: E-Billing - unable to switch it on so being charged for paper ones!
I am having the exact same issue I would like to remove this and switch to eBilling too.
Forum Discussion
Hi,
I've had the same ongoing issue for 18 months now and regularly raising complaints with no resolution. The above steps are not available to me via my account settings. I wish to set up e-billing and ensure it continues for the duration of my contract rather than monthly calls to CS.
Hi CharlSC,
Welcome to our community forums and thank you for your first post. Sorry to hear you have been having ongoing issues when trying to set up e-billing. We can understand the frustration caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
