Being charged for SIM when have moved over to O2

[Ashchips54]

hi team

new to the community. 

I too am being charged for an O2 sim taken our as part of Oomph deal. WHY? 
it was intended to be free and to cover the frequent drops in broadband. 

I can’t afford the hike in package as well as a new £25 monthly mobile bill. 

[John_GS]

Hi @Ashchips54 

Thanks for posting and welcome to the community. Please make your own thread in the future 🙂

This is purely so no work is missed and we've moved it for you this time. 

I am sorry for the confusion with the O2 SIM charge if on OOMPH previously. You should be receiving a credit for the same amount as the O2 charge as this was the policy for any OOMPH number that was migrated.

I'll drop you a PM now to assist further.

[Leslt67]

I had same issue please contact virgin because whatever 02 take from you virgin should be deducting from your virgin account. I have just been credited for the last 6 months since 02 started taking extra 29.00 a month