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mjsp8's avatar
mjsp8
On our wavelength
7 months ago
Solved

Being charged for WIFI Pods?

Hi:

Am being sent a WIFI pod after having trouble with TVs and Laptop. Spoke to an agent and after somewhile agreed to send out a pod.

Received notification that it will arrive on Monday/

In the notification it says there will be a charge of £40 for activation.

I qualify for free pods under the package I am on.

At no time did the agent tell me about this activation fee, he assured me there would be no charge.

I have raised a dispute, but the reply never mentioned the charge and it said they tried to get hold of me twice. No phone calls or emails were received.

Any help would be appreciated.

Thanks for looking

Malc

  • legacy1's avatar
    legacy1
    7 months ago

    When free is not free VM all time low.

    You be best not to use the pods just look at your getting your own better wifi router with 1Gb ports and hub in modem mode 

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  • mjsp8's avatar
    mjsp8
    On our wavelength
    7 months ago

    Hi;i pod

    Have been approved to recieve a wifi pod.

    Recievied a email saying changes to my contract stating no extra charges to my contract prices,but a activation price of £40 oowould be incurred.At no time talking to a agent was this price mentioned.

    Complaint procedure initiated and recieved email saying it was being looked into but had no mention of charge to activate pod.

    Email said they had tryed to contact me twice but no phone calls recieved or missed.

    Mesaage on Fiday saying pod was on way that day..stopped in even though I missed numerous appointments..not happy.

    Wondering if anybody had similar problems.

    Thanks for looking

    malc

    • legacy1's avatar
      legacy1
      Alessandro Volta
      7 months ago

      When free is not free VM all time low.

      You be best not to use the pods just look at your getting your own better wifi router with 1Gb ports and hub in modem mode 

      • mjsp8's avatar
        mjsp8
        On our wavelength
        7 months ago

        Hi:thanks for reply

        Problems my wifi to tvs are haing problems with buffering and failing to record,they are not connected by lan but wifi.

        Just wanted to see if they made any difference/My lan connection is upstairs in a room I use for computing.

        My main gripe is the 40 pound activation fee.Just been notified by Yodel it will arrive tommorow but wont use till this activation fee is sorted..like I said no mention when ordering it.

         

        Malc

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    7 months ago

    Hi mjsp8.

    Thanks for your post. 
    Sorry to hear about the £40 activation fee for the pods.
    I want to investigate this for you as it would certainly not be the case.
    If you don't mind, I’ll need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

     

     

    • mjsp8's avatar
      mjsp8
      On our wavelength
      7 months ago

      Sorted thanks,spoke to agent and said fees would not apply as i am on  Volt package.

      Malc

  • legacy1's avatar
    legacy1
    Alessandro Volta
    3 months ago

    VM should not must not give out pods unless 100% free this way no grey area or VM should or must stop this pod idea.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      3 months ago

      Virginmedia just get worse and worse!

      How much lower will they stoop to try and extract money out of customers ?