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Offer of a new contract before the old one expires

paulguk1
On our wavelength

I renewed my Volt contract a few months ago and it expires in September 2024. When I renewed via chat I was told that this contract would be exempt from the annual price rise in April 2024 and I kept screen shots showing the conversation. I do not see it documented anywhere in my contract however. 

I have just logged into my account and see that I could accept a new contract at the same price for 18 months from today but that would be liable to the price increase.

Obviously I would be silly to renew today if my existing contract is exempt. Can someone check for me please.

8 REPLIES 8

Tom_W1
Forum Team
Forum Team

Hi @paulguk1 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here.

Unfortunately, at this stage we're unable to comment on any future price rises so we'd be unable to confirm or deny this either way.

However, as you've mentioned you have screenshots of this interaction, if anything does happen with this next year please don't hesitate to let us know in this thread and we can deal with this appropriately.

Many thanks

Tom_W

paulguk1
On our wavelength

Thank you for your answer. I will ignore the offer at the moment then and see what happens next year.

Hi @paulguk1 thanks for your reply - you're welcome.

Just comment on this thread next year if you need to, and we'll be able to see this earlier correspondence as part of the chain 😊

Many thanks

Tom_W

paulguk1
On our wavelength

I was told to reply if I am informed of an increase. I have been told that I will be getting an increase in April. I can supply the screenshots from the online chat that I had last year when I negotiated my current contract if you want me to upload them.

Thanks for the reply @paulguk1

I will send a private message so we can look in to this and assist further.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks for speaking with us today @paulguk1 on the Virgin Media Community forums. 👋🏼

I'm glad we have been able to assist with the related matter above.
We were able to verify the information given to us from yourself and make the necessary changes to keep everything how it is until the end of the contract so that we honour what we had promised you when you initially re-contracted with us.

As advised - reach out to us for any other queries you may have and we'll assist where we can and do what we can to support going forward. 🧾

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


paulguk1
On our wavelength

Thank you for assisting me today.

Anytime @paulguk1 😇

We're here to make things right for when and if they do go wrong!
It was a pleasure speaking with you to assist you and your query.

Take it easy and enjoy the rest of your week. 👋🏼

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs