Not recieved my free gift

[midnight2024]

Hi, Ordered my virgin media package in April, got it connected the 1 of may, i picked the nintendo switch as my free gift, but have no recieved anything, Contacted virgin online chat and was told someone would email me back from the right team in 4-5 working days, but that was 2-3 weeks ago and still, have no email nor the free gift. Can you please chase this up and see what's going on. If i just have to wait, that's fine, but i want to make sure that im 100% getting this free gift thanks 

[jpeg1]

Promises to phone you back rarely happen, they are just to get rid of your call. Wait for a VM person to pick this up and try to help. 

[David_Bn]

Thanks for reaching out to us @midnight2024, and a very warm welcome to our Community Forums!

Sorry to hear of the Nintendo Switch not being issued to you.

Let's take a closer look into this together - check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn