Forum Discussion

Shan97's avatar
Shan97
Joining in
10 months ago

No free gift

Has anyone else not received their free gift? I had my virgin installed 12th July and the bundle I got included an Xbox one s. Left it a month then contacted virgin who said they have 60 days to dispatch then after that messaged them again and they said they have 90 days to dispatch it’s now been well over 100 days have contacted them multiple times with someone saying they will personally make sure it’s dispatched and I’ll get it within 15 days but nothing. Then message again and put a complaint in and they said someone tried to contact me about my complaint but I’ve had no missed calls or anything and they’ve resolved my complaint. No they havent! If I knew it was going to be like this I would have stayed with sky. When I signed up to them 8 years ago I got my free gift within a couple weeks! This has been 4 months it’s a joke. I will be going back to sky at end of contract 

13 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Shan97 👋

    Welcome to our Community Forums and thanks for your post.

    We're sorry to hear you've not yet received your gift.

    I'd like to take a closer look into this so will pop you a PM 📩 now and we can go from there.

    Speak soon!

  • jimmyt1's avatar
    jimmyt1
    Joining in
    5 months ago

    I now have this also, joined and told to wait a month to now be told I’m not eligible. One call says I am and it’s a stock issue and next says not eligible. Left hand does not know what the right hand is doing so going to escalate it to the Communications Ombudsman

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      5 months ago

      Thanks for your post jimmyt1, and a very warm welcome to you!

      Sorry to hear of the confusion over the eligibility of the free gift upon signing up for our services.

      I'd be happy to take a look into this for you, check out the envelope in the top right hand corner for a private message from me.

      Thanks,

      David_Bn

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    Yes this is common Virginmedia procedure. They will give you any answer they think of at the time to get rid of your call, in the hope that you will give up and stop bothering them.  You will unfortunately have to go to Citizens Advice get this resolved.

  • Gal001's avatar
    Gal001
    Joining in
    5 months ago

    I have exactly the same problem now. Contacted virgin on at least three occasions. Keep being told the gift eligibility is marked on my account, there are supply issues and rest assured the free Xbox will be honoured.

    My account has now been active for 5 months and I'm losing hope! I just can't believe virgin can't get hold of am Xbox!

    How do I get this issue resolved? 

    Thank you!

     

     

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      5 months ago

      Hi Gal001 thanks for posting and welcome to our community.

      Sorry to hear that you've not received your welcome gift. And for any concerns this may be causing you. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        4 months ago

        Thanks for reaching out to us UPYOURSVM, and a very warm welcome to our Community Forums.

        Sorry to hear of the missing free gift, do please check out the envelope in the top right hand corner for a private message from me, and I'll look into this with you.

        In regards to your post, I can see that this has been duplicated elsewhere on the Forums - please avoid doing this as it can result in multiple agents working on the same post and ultimately working on the same issue, which can cause further issue and confusion.

        Thanks,

        David_Bn

  • HelpNeeded2's avatar
    HelpNeeded2
    Joining in
    8 hours ago

    Hi sorry for adding to an old post but I’m not sure how to contact virgin about this topic. I was also expecting my free gift I received an email in June telling me my IPad would be issued by courier 55 days from my connection date.  I have had no further communication. I have emailed mailto:myrewards@tlcrewatrds.com but have had no response not even an automated email? How do I follow this up? Who do I need to contact?

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      5 hours ago

      Hi HelpNeeded2 

      Welcome to the Community Forums. 

      Sorry to hear you haven't received your free hardware gift that was included in the deal you signed up for. 

      Was this deal via a third-party website or via the Virgin Media website? 

      • HelpNeeded2's avatar
        HelpNeeded2
        Joining in
        5 hours ago

        No it was direct through the Virgin website it was 1gb volt deal. It was part of the order when I ‘checked out’ . 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      5 hours ago

      Hi HelpNeeded2​ 

      Unless you've made two typos in the email address that you posted in this thread then you've emailed the wrong address.

      If your gift is an iPad, purchased as part of a Mega Volt bundle promotion, please contact TLC by emailing myreward@tlcrewards.com 

      • HelpNeeded2's avatar
        HelpNeeded2
        Joining in
        5 hours ago

        It was a typo in the post but good spot thank you. I’ve checked and I have emailed the correct address (myreward@tlcrewards.com). How long before they respond? I emailed on Monday. Should I have received an automatic response?