Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No welcome email and account number

Isabella01
Joining in

2 weeks ago

I have received my order documents and customer order receipt on the 18th September but haven’t received my welcome email with my account number on so i can sign up to my virgin media. I also haven’t received any email or contact since receiving my documents about when our WiFi will be accessible to us. Please can i have some advice on what to do going forward. Thank you

0 Kudos
3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

2 weeks ago

Call the the Sales team on 0800 183 1234 and ask them for details


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Isabella01
Joining in

2 weeks ago

I received my documents on the 18/09, i haven’t received any further form of contact and no welcome email with an account number to then look on my account to see if there is a problem. Please can i have help. I am without WiFi and struggle to complete work. 

0 Kudos

Akua_A
Forum Team
Forum Team
In response to Isabella01

2 weeks ago

Hi @Isabella01 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have not yet received your welcome email and there is confusion regarding your account. We want to do our best to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
0 Kudos
Top