New customer, no account number
I have just signed up as a new customer for a broadband and to package that is arriving on Tuesday 17th December. I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received contract confirmation email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference as I never received any welcome email or information. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?No welcome email and account number
I have received my order documents and customer order receipt on the 18th September but haven’t received my welcome email with my account number on so i can sign up to my virgin media. I also haven’t received any email or contact since receiving my documents about when our WiFi will be accessible to us. Please can i have some advice on what to do going forward. Thank youno welcome email, but need account number
Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?Have not received welcome email with account number
Hello. I have not received my welcome email with my account number and area code on. I have tried to contact customer services and they wont help me without an account number and I am going round in circles. How do I get my account number and area code to set up my online account? Thanks, Josh.