New customer, no account number
I have just signed up as a new customer for a broadband and to package that is arriving on Tuesday 17th December. I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received contract confirmation email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference as I never received any welcome email or information. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?no welcome email, but need account number
Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?No welcome email and account number
I have received my order documents and customer order receipt on the 18th September but haven’t received my welcome email with my account number on so i can sign up to my virgin media. I also haven’t received any email or contact since receiving my documents about when our WiFi will be accessible to us. Please can i have some advice on what to do going forward. Thank youHave never received welcome email - cannot setup account (My Virgin Media)
Hi I have a problem which I cannot resolve with other methods of communication. It's been Monday, 22nd of July, 2024 when I received a call from Virgin Media Sales Department with suggestion to make contract for internet. It's all had been done in that phone call. I received router couple days later but never seen welcome email with account number, area reference as well. Honestly, I am not happy to wait until my first bill arrives. I already tried to contact Virgin Media Support Team through the WhatsApp(absolutely unsatisfied) then made a phone call. I was being bounced from one person to the next one in that 30-minutes call. In the final they asked me to wait for a while but this awaiting took seriously a lot, so I finished it without solution. I consider this whole situation has happened because of misspelling of my email address. Could you please help me to manage? Best regards, Anastasiia KochkinaHave not received welcome email with account number
Hello. I have not received my welcome email with my account number and area code on. I have tried to contact customer services and they wont help me without an account number and I am going round in circles. How do I get my account number and area code to set up my online account? Thanks, Josh.
