Hi, I can't set up an account for the app without an area reference and my account number, but I didn't get a welcome email. My kit arrived today, it's all set up, my Wi-Fi is working, but I wanted to set up an account to keep tabs on my direct debit etc. Can someone help?
Forum TeamHello Sarah_Smiles,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to setup your online account.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
Hi,
I have exactly the same issue . I keep getting SMS texts asking me to set up My Virgin Media but haven't received a welcome email or contract number ,just a text with pre contract docs. I would like to set things up so I can check date and time of installation.
Thanks,
Véronique
