Forum Discussion

Philliphocking's avatar
Philliphocking
Joining in
2 years ago
Solved

Welcome email

Hi I have joined virging media and had it installed today, when will I receive a welcome email as I need my area reference number

  • Hi Philliphocking 

    Thanks for posting and welcome to Virgin Media as well as the Community.

    This should be on your pre-contract documentation received before proceeding with the order.

    Your area reference number is 25.

    Best wishes.

  • Hi Philliphocking 

    Thanks for posting and welcome to Virgin Media as well as the Community.

    This should be on your pre-contract documentation received before proceeding with the order.

    Your area reference number is 25.

    Best wishes.

    • Philliphocking's avatar
      Philliphocking
      Joining in

      Hi and thank you for the reply, I have not received any email at all from virgin media 

      • John_GS's avatar
        John_GS
        Forum Team

        Thanks for coming back to me. 

        I will send you a PM now to assist further.

        Best wishes.

    • Rob_leed's avatar
      Rob_leed
      Joining in

      I'm also having the same problem, i signed up about 30 minuets ago and didn't get a welcome email

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team

        Hey there Rob_leed 👋🏼 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 

        I'm sorry to hear that the welcome email hasn't arrived, it can take up to 24 hours to arrive.
        May I ask if you have it now? Please remember to check your spam or junk folders too.

        Let us know and we can go on from there.

        Kind regards,
        Ilyas.

    • Sivangi's avatar
      Sivangi
      Joining in

      Same issue for me to. I got my broadband connection on Oct 14th 2023 but I didn't get any welcome mail and account number but direct debit is going. What to do I need my area refference and account number to sign in with the app.

       

      • Paul_DN's avatar
        Paul_DN
        Forum Team

        Hi Sivangi,

        Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to hear you haven't received a welcome Email, are you trying to set up and Online Account?

        Regards

        Paul.

  • Thanks for joining me on PM Philliphocking and letting me sort this for you.

    If you do ever need assistance, please pop back to the Community and we'll be happy to help 🙂

    • itsxlexi's avatar
      itsxlexi
      Joining in

      Hi i dont have my area reference code on my welcome email or ebill. Was wondering if you could find out mine?

       

      thanks

      • Robert_P's avatar
        Robert_P
        Forum Team

        Hi itsxlexi

         

        Sorry to hear of the problems locating your area reference, we appreciate you raising this via the forums.

         

        I'm happy to help and I will send you a private Message to get some more details 🙂

         

        Rob

  • Lb8's avatar
    Lb8
    Joining in

    Hi I have also joined virgin media but have not received any welcome email. I have only received a link to agree to the pre contracts via text but nothing via email. I’m unable to create an account or get through via phone as I don’t have an account number. 

    any help with this would be much appreciated 

     

    Kind regards 

    Leah

    • Arissa_H's avatar
      Arissa_H
      Forum Team

      Hi Lb8.

      Thank you for posting. Welcoming you onto our community forums.

      Sorry to see that there is an issue making your online account.

      So I can look into this, I will be private messaging you.

      Watch out for the purple envelope.

      Thank you.

  • MS184's avatar
    MS184
    Just joined

    Hi,

    I agreed a new contract with your sales team on 16th June 2023. I have not yet received any welcome email to confirm my account number or area reference. I require these details and the welcome email for my records, and in order to track my order and engineer booking.

    • Natalie_L's avatar
      Natalie_L
      Forum Team (Retired)

      Hi MS184, 

      Welcome to the Community and thanks for posting. 

      We are very sorry to hear you have not received the welcome email for your order. 

      In order to look in to this further, I will need to pop you over a private message to take a few more details. This message will be available via the red bar at the top of this page. 

      Speak soon,