Forum Discussion

jwilliams58407's avatar
jwilliams58407
Settling in
12 months ago

Have not received welcome email with account number

Hello.

I have not received my welcome email with my account number and area code on. I have tried to contact customer services and they wont help me without an account number and I am going round in circles.

How do I get my account number and area code to set up my  online account?

Thanks, Josh. 

account
Help
online
Welcome email
  • Arissa_H's avatar
    Arissa_H
    Forum Team
    12 months ago

    Hi Jwilliams58407 👋🏼.

    Thank you for posting and welcoming you onto our community forum 😊.

    Sorry to see you have not had your welcome email ☹.

    Have you checked your junk or spam incase it has gone into there?

    Let me take a look for you, in order for me to further investigate 🧐.

    I will have to private message you. 

    Please watch out for the envelope ✉.