Forum Discussion

asya_ko's avatar
asya_ko
Joining in
7 months ago

Have never received welcome email - cannot setup account (My Virgin Media)

Hi

I have a problem which I cannot resolve with other methods of communication. It's been Monday, 22nd of July, 2024 when I received a call from Virgin Media Sales Department with suggestion to make contract for internet. It's all had been done in that phone call. I received router couple days later but never seen welcome email with account number, area reference as well. Honestly, I am not happy to wait until my first bill arrives.

I already tried to contact Virgin Media Support Team through the WhatsApp(absolutely unsatisfied) then made a phone call. I was being bounced from one person to the next one in that 30-minutes call. In the final they asked me to wait for a while but this awaiting took seriously a lot, so I finished it without solution.

I consider this whole situation has happened because of misspelling of my email address. Could you please help me to manage?

Best regards,

Anastasiia Kochkina

  • Hey asya_ko Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues with MyVM you are having. 😢
    I will assist you on this and grant you the support needed.

    I will send a private message.

    Kind regards,
    Ilyas.