Forum Discussion

Esca's avatar
Esca
Joining in
2 months ago

New customer, no account number

I have just signed up as a new customer for a broadband and to package that is arriving on Tuesday 17th December.
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.

I have received contract confirmation email (with two attachments).

I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference as I never received any welcome email or information.

Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please? 

account
new customer
Welcome email
  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 months ago

    Hi Esca 👋

    A warm welcome to our Community Forums and thanks for your post.

    I would love to assist you further with this.

    Will pop you a PM 📩 now and we can take it from there.

    Hope to hear from you soon!

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 months ago

    Thanks for your time via PM Esca 

    I've re-sent the document to your email and you will receive it within 24 hours 🙂

    Let me know if you need anything else.

    • mikess's avatar
      mikess
      Tuning in
      2 months ago

      Please help me to Ayisha_B - exactly the same issue, and I'd quite like to know when I'll get my equipment as well...