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Esca's avatar
Esca
Joining in
6 months ago

New customer, no account number

I have just signed up as a new customer for a broadband and to package that is arriving on Tuesday 17th December.
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.

I have received contract confirmation email (with two attachments).

I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference as I never received any welcome email or information.

Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please? 

account
new customer
Welcome email

5 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Esca 👋

    A warm welcome to our Community Forums and thanks for your post.

    I would love to assist you further with this.

    Will pop you a PM 📩 now and we can take it from there.

    Hope to hear from you soon!

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    6 months ago

    Thanks for your time via PM Esca 

    I've re-sent the document to your email and you will receive it within 24 hours 🙂

    Let me know if you need anything else.

    • mikess's avatar
      mikess
      Tuning in
      5 months ago

      Please help me to Ayisha_B - exactly the same issue, and I'd quite like to know when I'll get my equipment as well...

  • ahaworthmain's avatar
    ahaworthmain
    Just joined
    3 days ago

    I’m having the exact same issue, not too sure where these emails are going but there not sending?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 days ago

      Hello ahaworthmain,

      Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having finding your account number. Have you received any documents at all from us?

      Do you have any paperwork left by the engineer that installed you?

      Kind Regards,

      Steven_L