No welcome email and account number

[Isabella01]

I have received my order documents and customer order receipt on the 18th September but haven’t received my welcome email with my account number on so i can sign up to my virgin media. I also haven’t received any email or contact since receiving my documents about when our WiFi will be accessible to us. Please can i have some advice on what to do going forward. Thank you

[jbrennand]

Call the the Sales team on 0800 183 1234 and ask them for details

[Isabella01]

I received my documents on the 18/09, i haven’t received any further form of contact and no welcome email with an account number to then look on my account to see if there is a problem. Please can i have help. I am without WiFi and struggle to complete work. 

[Akua_A]

Hi @Isabella01 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have not yet received your welcome email and there is confusion regarding your account. We want to do our best to look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,