on 18-11-2023 15:40
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.
I have received an order confirmation email and an order documents email (with two attachments).
I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank.
Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?
on 18-11-2023 17:50
Hi @lucyfone01
Thanks for posting, welcome to both the team and Virgin Media.
I'll help with this via PM.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 19-11-2023 16:27
Hi @lucyfone01
Thanks for joining us on PM.
Please do let us know how the call goes with the sales team and pop back if you ever need assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill