I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov).
I thought I'd best check up on the order status by making an account but seem to be having a couple of issues.
I have received an order confirmation email and an order documents email (with two attachments).
I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank.
Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?