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New Customer - No Account Num or Area Ref

Joining in

I just purchased a package by Virgin Media and I have received all the contract details but my documents do not show any area reference or an account number - these parts of the contract were blank. I'm surprised that an account has not been created for me yet. 

I want to set up an online My Virgin Media account for things like managing the direct debit etc but I can't register or sign up until I have these details. 

Please can someone help advise how to fix this? 


Forum Team
Forum Team

Hi CDD42,

Thanks for posting and welcome to our community 😊

Sorry you've not got all the information you need, so I can take a closer look I've popped you over a private message.