New Customer - No Account Num or Area Ref
I just purchased a package by Virgin Media and I have received all the contract details but my documents do not show any area reference or an account number - these parts of the contract were blank. I'm surprised that an account has not been created for me yet. I want to set up an online My Virgin Media account for things like managing the direct debit etc but I can't register or sign up until I have these details. Please can someone help advise how to fix this?Signed up to VM and I haven't received my £50 welcome credit on my first bill
I signed up to VM last month, but I have not received the £50 credit. I added this to my basket via add a promo code as I was emailed the code. Can someone from Virgin Media message me? I cannot call at the moment, and I do not want to use live chat as the off-shore team are not very good.
DEF01
Been with Virgin since Jan 2024 and been having the same issue non stop unable to use any app or log into Virgin media account because of the need to complete my profile, which I’ve tried repeatedly for near a solid month. Spoke to customer services multiple times and always told wait 3 days for a fix the issue is the below, I get this every time. no one seems to know what the error is, nor how to fix it can someone please help ?
