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CDD42's avatar
CDD42
Joining in
11 months ago

New Customer - No Account Num or Area Ref

I just purchased a package by Virgin Media and I have received all the contract details but my documents do not show any area reference or an account number - these parts of the contract were blank. I'm surprised that an account has not been created for me yet. 

I want to set up an online My Virgin Media account for things like managing the direct debit etc but I can't register or sign up until I have these details. 

Please can someone help advise how to fix this? 

account issues
Broadband
new customer

2 Replies

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi CDD42,

    Thanks for posting and welcome to our community 😊

    Sorry you've not got all the information you need, so I can take a closer look I've popped you over a private message.

    Alex_Rm

    • Chris1271's avatar
      Chris1271
      Joining in
      9 months ago

      I am having the same issue. I just purchased virgin media and received a contract without account no and area number hence I cant set up an online account. Please help.