Netflix with ads

[birdy888]

This has happened to me too. Netflix Standard on renewal contract, a week later I get an email saying that Virginmedia have removed my Netflix Standard and replaced it with Netflix standard with Ads. 

Not what I signed up for.

Are you able to help with this?

[Zach_R]

Hi @birdy888,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that there appears to be a dispute with the Netflix service being provided. So that we can take a closer look, I'm going to send you a private message shortly. Please respond to that when you can and we'll proceed from there.

Thanks,
 

[Zach_R]

Hi @birdy888,

Thank you for getting back to me via private message. I'm glad that we were able to address and resolve your concerns.

Please do let us know if there's anything more that we can assist you with.

Thanks,
 

[Gorge123]

This has happened to me as well. We were offered to renew our contract exactly the same deal as was already on which we accepted. The contract came through and clearly states Netflix Standard.  This morning we received an email from Netflix advising changed to Standard with Ads. I spoke with Virgin who couldn’t amend it and needed to forward to another department which could take 10 days ! Spoke to Netflix who said they never change contracts unless advised to. Was told I could change but need to pay more! I declined as the contract we agreed on with Virgin was for Netflix Standard not Netflix Standard with Ads. Please help as soon as possible as Netflix have already changed our package. Many thanks 

[Gorge123]

We were offered to renew our contract exactly the same deal as was already on which we accepted. The contract came through and clearly states Netflix Standard.  This morning we received an email from Netflix advising changed to Standard with Ads. I spoke with Virgin who couldn’t amend it and needed to forward to another department which could take 10 days ! Spoke to Netflix who said they never change contracts unless advised to. Was told I could change but need to pay more! I declined as the contract we agreed on with Virgin was for Netflix Standard not Netflix Standard with Ads. Please help as soon as possible as Netflix have already changed our package. I have now just received another contract saying removed Netflix Standard and replaced with Netflix with ads. This is not acceptable. Many thanks 

[Ilyas_Y]

Hey @Gorge123 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with Netflix you're facing.
I'll look in to this for you.

I'll send a private message to further assist.

Kind regards,
Ilyas.

[Steven99]

Happened to me signed a renewal and received the email regarding changing to Netflix with ads.They say they can't do anything but if i what I can pay £17.99 for premium via online virgin media isn't it a breach of contract?

[Joey90]

Same here Virgin are deliberately misleading customers by offering a contract and then changing details after. This includes after sending through paperwork stating the level of service. In my case this was the Netflix changing to with ads and also removal of Sky Sports HD. Clearly a breach of contract, although the phone team seem to think Virgin can change what they want and contracts don't matter.

[Ilyas_Y]

Hey @Joey90 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with Netflix you're having. 😢
I will look in to this and sort it out for you.

I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @Steven99 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with Netflix you're facing. 😢
I'll assist you on this and look in to this for you.

I'll send a private message.

Kind regards,
Ilyas.