Netflix double charge

[cric]

I recently changed my package to mega tv, including Netflix standard as part of the package. I previously paid Netflix through Virgin and it appears I am now paying for Netflix twice as the previous charge to Netflix is still being paid under Streaming services on my bill. How can I stop the streaming charge without cancelling my Netflix account.

[Sabrina_B · Accepted solution]

Hi @cric 👋.

Thanks for reaching out to us, apologies for the issues that you have had with Netflix, so that we can assist further, could you please join us in a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[cric]

Sabrina,

Your last message hasn't appeared

Chris

[cric]

Thanks to Sabrina for settling my query, quickly and efficiently.

[Sabrina_B]

You are very welcome @cric. Have a good weekend 😎.

Sabrina

[cric]

Hi Sabrina,

You may recall my query regarding Netflix. My Netflix account is now on hold as the payment has been stopped (correctly as it is now part of my new Mega TV package). How do I gain acces now to Netflix - is the payment to be continued under my existing Netflix account or how is it done.

Thanks

Chris

[cric]

Sabrina,

All is done and ok

Chris

[Ashleigh_C]

Hi there @cric 

Thank you for popping back to us, to clarify is this issue now resolved for you?