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Maxieftm's avatar
Maxieftm
Tuning in
2 years ago
Solved

Netflix added to bundle - but issue and conflicting answers

Hi,   Apologies if this is in the wrong forum, or has been answered elsewhere, its difficult to look everywhere!! Recently changed my bundle and have had the Netflix added.  I have one issue, and ...
activation
netflix
  • John_GS's avatar
    John_GS
    2 years ago

    Hi Maxieftm 

    Thanks for posting and welcome back to the community.

    Sorry to hear of any Netflix issues.

    Can you try logging in to your online account then going to the 'entertainment services' option. Is there a Netflix tile there for you to activate?

    Please keep us posted.

    Best wishes.

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
2 years ago

Hi Maxieftm 

Thanks for posting and welcome back to the community.

Sorry to hear of any Netflix issues.

Can you try logging in to your online account then going to the 'entertainment services' option. Is there a Netflix tile there for you to activate?

Please keep us posted.

Best wishes.

  • Maxieftm's avatar
    Maxieftm
    Tuning in
    2 years ago

    Hi, 

    Yes, there is and its got an option for me to Activate.  I wasnt told this was something i could do, so thanks for that.  I'm assuming this is just another method to activate instead of the email i received?

    I guess the question i'm left with, before i try this, is about my current Netflix subscription.  Whether to cancel 1st, activate this one with my existing email/login or does it not transfer over at all.

    Browsing here, the FAQs say that my existing account will transfer over and that its all sorted in the sign up process, but as i said earlier, i was categorically told by the helpline earlier today that wasnt true and exisiting netflix subscriptions would be lost!

    thanks

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to me.

      Please do that activation link, it'll take you to logging in and you can have the same details as before (your own Netflix).

      Best wishes.