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Netflix - Stopped after house move

snedescu
Joining in

I have recently moved home and shortly after, I received an email from Netflix advising that my subscription would be taken from my own account and not covered by Virgin Media.  This has been part of my package for over a year so not sure why it has stopped when moving.

After speaking to someone at Virgin Media for an hour two weeks ago and wasting another hour today, I was advised to contact Netflix.  After twenty minutes speaking to Netflix, they then advised me to get back in touch with Virgin Media as they could not help.

Another one any ideas how to proceed as I feel like I am wasting time and going round in cirles!
Thanks

 

3 REPLIES 3

Sabrina_B
Forum Team
Forum Team

Hi @snedescu 👋.

Thanks for reaching out to us and welcome to the Community Forums. We hope that you are settled in your new home and apologies for the issues that you are having with Netflix, with any house move your account will be transferred over from the old address to the new address, there may of been a glitch during that transfer. So that we can rectify this we would need to bring you in for a private message. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

 

Hi Sabrina,

We are also having this issue and we're charged £17.99 by Netflix before we realised. Your team's support via WhatsApp has been nothing short of shocking.

We would appreciate if you could help with this.

Hi slipperman1,

Thank you for your post. We're very sorry to hear you're also having this issue. 

We are happy to take a look into this for you. 

I will private message you now to confirm your details. 

^Martin