Netflix Account Renewal following VM contract renegotiation

[Stumbler]

Hi Guys,

Back in August I renegotiated my contract with Virginmedia. This continued the Netflix account connection.

However, for reasons that evaded me, I was asked to relink the VM and Netflix accounts. This was easier said than done.

Having just had a second monthly charge of £10.99 extracted from my Bank Account, could you confirm :-

1. The VM and Netflix accounts are correctly linked; and
2. the £21.98 can be refunded?

Thanks in advance

John

[Daniel_Et]

Hi @Stumbler, thank you for your queries.

In order to discuss these with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Daniel_Et]

Hi @Stumbler, thank you for speaking to us via private message.

If you have any further queries, please don't hesitate to contact us.

Regards,
Daniel

[Stumbler]

Hi Daniel,

I've just been advised that my Netflix Account has been cancelled (KMM120823028V37552L0KM).

And there I was thinking that the situation was resolved. You couldn't give the computer a kick for me?

Regards
John

[Zach_R]

Hi @Stumbler,

Thank you for the update. I'm really sorry to hear that it's unfortunately not a positive one.

If this is something you've already been discussing with one of my colleagues via private message. please respond to their last one (if you haven't already) to make them aware and we can assist further from there.

Thanks,
 

[Stumbler]

Message sent to Daniel.

John