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DerekP's avatar
DerekP
On our wavelength
2 years ago
Solved

Netflix Account Issues

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link s...
  • newapollo's avatar
    newapollo
    2 years ago

    Hi again DerekP 

    Click OK on your 360 remote on the screen that you just posted. On the next screen use the navigation buttons to move all the way across to the left. It opens another side panel.  Don't worry about not being able to understand the language/symbols on this screen or the following ones.

    Keep pressing Down on the navigation buttons until the text/symbols next to the bell icon at the bottom is highlighted in white. (It won't go any further down)

    Then click Right once, that will highlight the Get Help section which has an icon of  a question mark inside a circle. Click OK on the 360 remote.

    That opens the page of the screenshot that I posted in my last message.

    Keep pressing down on the navigation pad, until it reaches the bottom - that's the sign out text/symbol and you can't go any further down. Now click on OK on the 360 remote.

    It opens another screen which has text/symbols asking are you sure you want to sign out.

    That screen gives two options  - Yes which is on the left and already highlighted and No.  Just click OK on the remote.

    That will then completely sign out, and then you should be able to sign in with your correct login details since you've already signed out of your Netflix account everywhere and reset your password. 

     

    By the way this " foreign language account" is also affecting Sky users, and also people who sign up directly with netflix and not through an ISP.

     

     

     

Carley_S's avatar
Carley_S
Icon for Forum Team rankForum Team
2 years ago

Hi DerekP 

Welcome to the community forums 

Sorry to hear of your concern with your Netflix account. 

Have you accessed your Netflix previously with no issues on your set top box?

Can you try signing out of Netflix through the set top box please and see if this resolves the issue. 

 

Select Help & Settings. Select System Info. Select Netflix Account Information. Select Sign Out of Netflix Account.

 

Let me know how you get on with this and if it's resolved the issue or not and we'll try something else. 

newapollo's avatar
newapollo
Very Insightful Person
2 years ago

Hi DerekP 

You photos show that you have a TV360 box.

You can open the netflix app by clicking on channel 204 in the EPG, or by clicking on the Home button on  your 360 remote, then Apps, and then the Netflix icon.

You should then be shown a profile screen - click on the icon next to your name if it's shown there, and when the screen  opens click left on the navigation pad on your 360 remote.

This opens up the side menu,scroll down to the bottom where notifications is highlighted in white, then use the right navigation button to move across and click on Get Help.

This brings up the screen showing your profile name, account email, and various options  as per the screen shot below.

Scroll down and click on Sign Out. Then confirm you want to sign out.  You should then be able to sign in with your correct credentials.

EDIT Sorry  forgot screenshot

  • DerekP's avatar
    DerekP
    On our wavelength
    2 years ago

    Hi, thanks but the problem is that the language isn;t one i can read, or work out how to...

    All settings / menus etc have the same language

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi again DerekP 

      Click OK on your 360 remote on the screen that you just posted. On the next screen use the navigation buttons to move all the way across to the left. It opens another side panel.  Don't worry about not being able to understand the language/symbols on this screen or the following ones.

      Keep pressing Down on the navigation buttons until the text/symbols next to the bell icon at the bottom is highlighted in white. (It won't go any further down)

      Then click Right once, that will highlight the Get Help section which has an icon of  a question mark inside a circle. Click OK on the 360 remote.

      That opens the page of the screenshot that I posted in my last message.

      Keep pressing down on the navigation pad, until it reaches the bottom - that's the sign out text/symbol and you can't go any further down. Now click on OK on the 360 remote.

      It opens another screen which has text/symbols asking are you sure you want to sign out.

      That screen gives two options  - Yes which is on the left and already highlighted and No.  Just click OK on the remote.

      That will then completely sign out, and then you should be able to sign in with your correct login details since you've already signed out of your Netflix account everywhere and reset your password. 

       

      By the way this " foreign language account" is also affecting Sky users, and also people who sign up directly with netflix and not through an ISP.

       

       

       

      • DerekP's avatar
        DerekP
        On our wavelength
        2 years ago

        Hi, many thanks for the step by step guide. MrsP is currently hogging the tv so it'll be a few hours (or tomorrow am) before i get a chance to try this.

        I'll report back as soon as i have good news or a tale of woe 😉

        Cheers