NETFLIX added without me ordering it
This is happening to me as well. Second month I have been charged £17.99 for Netflix through Virgin Media when I don’t and have never had an account with Netflix.
Forum Discussion
Robert_P
Forum Team
Forum TeamHello Hamiaha
Sorry to hear of the Netflix billing confusion, we understand the concern and appreciate you taking the time to raise this via the forums. Welcome to the community.
We can see you have spoken to the team in regards to this, what did they advise? Does Netflix show on your original contract? How long has it been appearing on your bills from us?
Rob
It does not show on my original contract. I’ve been charged £17.99 twice so far. I do not, and have never had, a Netflix account. I believe my account must have been hacked.
- Arissa_H
Thank you for coming back to us Hamiaha 😊.
I understand the issue you are having with Netflix being added to your bill, so we can offer the right support and guide you to the right place. Please can you confirm you are not signed into Netflix on your TV?
If you have not taken Netflix out with us when you initially took out the contract then you will have to go to Netflix in order to cancel. If you click this 👉🏼 link, here are ways in which you can cancel your Netflix.
I have tried this but I cannot cancel with Netflix as I have no account to cancel.
Netflix does not recognise my email address or my husbands email address. Someone else is using Netflix and Virgin Media are charging me for it.- Arissa_H
Thank you for trying for us Hamiaha.
So I can further investigate this matter 🧐 to see what is going on and how we can help, I will have to private message you.
Please watch out for the envelope ✉.
