Made an early payment a few days ago, got an email today saying I still owe the first bill?

[LiamASmith]

Hello,

I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received.

I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days).

I got an email today stating the amount is basically still owed - has my other payment been lost to the void?

Can someone from VM check this for me?

[Nathan_B]

Hi there @LiamASmith 👋 Welcome back to the forum and thanks for your post 😊

I'm sorry to see that your payment is missing, this certainly does seem odd 🤔

I'll be happy to check this for you so I'll pop you a PM to confirm your details.

Regards

Nathan