Urgent: Need 2023 Invoice – Ex-Customer, Can’t Log In
Virgin Media Team, Your automated system keeps disconnecting me when I try to get my 2023 invoice for my tax return. I no longer have an active account, so I can’t log in to access it myself. Under the Consumer Rights Act 2015, I should still have reasonable access to my billing records, which I need for HMRC compliance. This is causing me serious issues. Please send me my invoice within 48 hours—I’d rather sort this here than involve the Communications Ombudsman. Happy to provide my details privately to a moderator or support rep. Thanks for your quick help!Made an early payment a few days ago, got an email today saying I still owe the first bill?
Hello, I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received. I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days). I got an email today stating the amount is basically still owed - has my other payment been lost to the void? Can someone from VM check this for me?
