Had VM Business Broadband for only 2 months, experiencing MAJOR stress
About 2 months ago i switched from VM Personal to VM BUSINESS as my contract (which i had renewed for about 7 or so years) was about to expire and found a “wonderful” value contract with virgin business, and it was at a higher broadband speed than my previous contract. In BOLD it stated i only owe “£14.50” every month, which was great, however when i received my first bill, it was for £69.95 which is outrageous and i get very anxious about money especially in this cost of living crisis, so i phoned up and after many unprofessional callers handlers whod just shout at my face and end the call, i finally had a friendly handler who assured me theyd charge no more than 14.50 on my billing day. They also raised a complain internally to have this fixed and 2 days later i got a response from their manager at the HR department apologising and again, assuring me they wouldnt charge me the £69.95. Bearing in mind this whole ordeal took about a week to get sorted, i felt relieved HOWEVER i came to check my bank account was almost empty after seeing they LIED through their teeth and did charge me the amount a week later. At this point i was fed up after 20 ignored calls and others telling me i got the wrong department when i very much didnt, and i received another bill, this tome for £12, before the month was up. I was again confused and checked they charged me £4 of this for a PAPER invoice. I called them up AGAIN, to receive another rude reply from every handler, blaming me for everything and ended the call on me? i am so frustrated and upset, i will be contacting the Communications Ombudsman if this doesnt get resolved, after being a loyal customer for 7 years, never missing a payment, this is how they treat me.Urgent: Need 2023 Invoice – Ex-Customer, Can’t Log In
Virgin Media Team, Your automated system keeps disconnecting me when I try to get my 2023 invoice for my tax return. I no longer have an active account, so I can’t log in to access it myself. Under the Consumer Rights Act 2015, I should still have reasonable access to my billing records, which I need for HMRC compliance. This is causing me serious issues. Please send me my invoice within 48 hours—I’d rather sort this here than involve the Communications Ombudsman. Happy to provide my details privately to a moderator or support rep. Thanks for your quick help!Made an early payment a few days ago, got an email today saying I still owe the first bill?
Hello, I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received. I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days). I got an email today stating the amount is basically still owed - has my other payment been lost to the void? Can someone from VM check this for me?
