Forum Discussion

timrcoulson's avatar
timrcoulson
Joining in
15 days ago

Urgent: Need 2023 Invoice – Ex-Customer, Can’t Log In

Virgin Media Team,

Your automated system keeps disconnecting me when I try to get my 2023 invoice for my tax return. I no longer have an active account, so I can’t log in to access it myself. Under the Consumer Rights Act 2015, I should still have reasonable access to my billing records, which I need for HMRC compliance. This is causing me serious issues.

Please send me my invoice within 48 hours—I’d rather sort this here than involve the Communications Ombudsman. Happy to provide my details privately to a moderator or support rep.

Thanks for your quick help!

billing
invoice
  • Gareth_L's avatar
    Gareth_L
    Forum Team
    15 days ago

    Hello timrcoulson.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue accessing your 2023 tax invoices
    I'd like to take a look and arrange for them to be sent out.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L