Forum Discussion

LiamASmith's avatar
LiamASmith
Tuning in
11 months ago

Made an early payment a few days ago, got an email today saying I still owe the first bill?

Hello,

I made an early payment on 16th of July via the online portal where I can input my card details and paid the full amount; I received an email receipt stating payment received.

I cancelled my direct debit (as I didn't want to be charged 2x within the space of 2-4 days).

I got an email today stating the amount is basically still owed - has my other payment been lost to the void?

Can someone from VM check this for me?

bill
billing
first bill
invoice
money

1 Reply

  • Nathan_B's avatar
    Nathan_B
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there LiamASmith 👋 Welcome back to the forum and thanks for your post 😊

    I'm sorry to see that your payment is missing, this certainly does seem odd 🤔

    I'll be happy to check this for you so I'll pop you a PM to confirm your details.

    Regards

    Nathan