Limited time renewal offer email link doesnt work

[00PeteH]

Hi, 

I've received an email as my contract is about to end. Email offers me same services for a little extra (same price plus inflation rise), however on clicking link it takes me to a, "Oops, looks like some thing's gone wrong" page.

Can anyone please help?  Offer expires 7th Feb

Thanks

[Kain_W]

Hi 00PeteH,

Thanks for your post and welcome to the community.

Sorry to hear you can't accept a deal via email, can we ask what package it is?

Regards,

[00PeteH]

Hi, 

Thanks for reply. 

I have a mixit tv package with Volt tv M350 and talk weekends on home phone.

£71.80 a month after a £17 credit

Thanks 

[Kath_F · Accepted solution]

Hi 00PeteH, 

Thanks for coming back to us on this one. It's possible you have a special discount on your account that is preventing for a new offer from being displayed. 

Try using another browser and clearing the cache, cookies and history to see if this helps. If not, we're always happy to review your package and cost though. If you want to chat with us, please feel free to call on 150/03454541111 or pop us a message via WhatsApp on 07305327112.

Keep us posted on how you go. 🙂

[00PeteH]

Thanks for your help, I attempted cache and history ipe, however that didn't work either. 

So I used WhatsApp number and they were very helpful and sorted me out a great deal. 

Thanks 

[Alex_RM]

Glad to hear things have been sorted 00PeteH 🙂

Thanks for letting us know.

Alex_Rm