Hi,
I am hoping someonce can help here as I am getting a little fed up with Virgin Media customer services keep saying they will do things and then they are not happening.
I recently renewed my contract and in the pre contract it said I would get everything I currently have and an upgrade to my broadband for £86.00. When the actual contract came through then TNT sports was missing and was turned off which was different to my pre contract. I got it reinstated but was told the contract could not be changed so a rolling credit would be set up for the duration of the contract. This was not ideal but I said ok. This applied on the next bill but the bill after that it was nowhere to be seen. I contacted customer care via Whatsapp and they apologised then set this up again. It was fine the next month but then disappeared again and it also said I oweed the extra money and was charged for a late payment too. I again contacted customer services via whatsapp and was told it was all resolved again and I would also get a credit. However, my next bill has come through without the promised rolling credit and the credit I was also promised.
Apologies for the long winded message but I am loathe to contact customer services again as they say one thing and apologise and then don't do what they say.
Many thanks,
Martyn
