Im only getting sky sports on my main device and only TNT Sports on my 2nd device. Need them both on both

[Georgekez]

I've just started a new contract with Virgin Media and have included a 2nd box and Sky Sports and TNT Sports but I'm only getting Sky sports on my main TV and TNT Sports on my 2nd box. How can this be rectified. I have tried calling but they were unable to s9lve my problem!! Please help!!

[Sabrina_B]

Hi @Georgekez 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your service, this can be rectified easily. We would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[japitts]

What are these devices that you're having issues with - are they set-top boxes? Or mobile devices using the TV Go app?

And if they're set-top-boxes, which one? TiVo, V6 or TV360? https://www.virginmedia.com/care/tv-fault/which-tv-box 

I'm often curious when CS claim inability to resolve a reported problem - what do they offer instead by means of a solution?

[Sabrina_B · Accepted solution]

Hi @Georgekez.

So glad we were able to get your sports issue sorted on your TV boxes. Should you need us again please do reach back out to us. Happy viewing. 

Sabrina