I need to speak to someone at Virgin Media as my query isn't on the website. Canyou help?

[barklayrisa2]

In Jan 2024 I set up a new package deal. The lady said if I got an email in march about an increase in April to call and tell them to remove it as it wouldn't apply to my account. I've had the email but after phoning today I just cant seem to find the right department to get to so I can speak to someone about this. Can anyone suggest anything to help me.?

[John_GS]

Hi @barklayrisa2 

Thanks for posting and welcome back to the community.

Very sorry to hear of this allegation, as anyone who re-contracts or joins before February 7th 2024, would receive a price increase from April 1st 2024, if after then, it would be April 2025. 

I'll send you a PM now to assist further.