Probably slightly bad wording on David’s part, when you sign up, if an offer appears (and it is an ‘if’) then you need to accept or claim it there and then, otherwise, sorry! But suppose that there is no mention of any incentives, then naturally you can neither accept or decline it - you simply have to complete the contract on the terms offered, ie £x per month for abc level of service!
Now legally these contracts are between you and VM, what they offer you doesn’t have to be the same as they offer everyone else, they offer you a certain set of products for a certain amount of money, do you accept it on those terms? Yes or No? If you subsequently find out that your next door neighbour is getting the same services for half the cost, well in most circumstances, you can’t complain, they made an offer, you accepted it - end of!
What you can do though, is bear this in mind when renewal time comes up!
As to why you weren’t offered the TV or £200 deal, well this is entirely speculation but when you signed up, you would have needed to give your address. Armed with that, then VM would have been aware of what alternative suppliers are available and what they can offer and how much. So suppose that they conclude that in your area, there are no other ‘fast’ internet providers, then why offer you anything, it’s likely you will sign up anyway? On the other hand, if you had a choice of fibre providers with better speeds, then they’ll add a ‘sweetener’ to the deal!
Is it fair, arguably not? Is it legal, unfortunately it absolutely is!
The ball is in your court now, accept the position as what it is, or call them and cancel, that and only that might trigger them to make a better offer. Oh and incidentally, there are posts on here from people who did sign up and selected a new TV as a ‘special offer to you’ and are still waiting nine months after installation with no sign of it.
