Forum Discussion

PauljG2's avatar
PauljG2
Tuning in
2 years ago
Solved

Secondary email account deleted by mistake

Hi, 

I need help reinstalling a secondary email account that I deleted earlier todayby mistake after I found out it had become compromised. 

Thanks

Paul

 

  • Graham_A's avatar
    Graham_A
    2 years ago

    PauljG2 When you deleted it was from the the Manage other My Virgin accounts section of your primary account settings or from a third party email client such as Thunderbird?

    If the later then follow the instructions in this help page under the section on using email clients:

    https://www.virginmedia.com/help/broadband/manage-email-account

    If you deleted it from within the My Virgin Media account then there is a slim possibility that the VM Forum Team may be able to get it restored but time is of the essence in such situations. They should respond here shortly.

     

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    2 years ago

    PauljG2 When you deleted it was from the the Manage other My Virgin accounts section of your primary account settings or from a third party email client such as Thunderbird?

    If the later then follow the instructions in this help page under the section on using email clients:

    https://www.virginmedia.com/help/broadband/manage-email-account

    If you deleted it from within the My Virgin Media account then there is a slim possibility that the VM Forum Team may be able to get it restored but time is of the essence in such situations. They should respond here shortly.

     

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi PauljG2,

    Thanks for your post and welcome to the community.

    Sincere apologies for any issues faced with your 2nd email, so we can investigate matters further please expect a PM from myself.

    The message will appear within the envelope icon.

    Regards,

      • Graham_A's avatar
        Graham_A
        Very Insightful Person
        2 years ago

        PauljG2  Have you replied to the private message that Kain_W has sent you? The pm will show under the envelope icon at the top right of this page or if you are using a small screen device click on your profile icon and select messages.

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Thanks for your cooperation over PM PauljG2,

    I'm glad we were able to resolve matters for you.

    As always if you do have any further questions then be sure to pop back up for further assistance.

    Take care,