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BMWCHUBB's avatar
BMWCHUBB
Up to speed
11 months ago
Solved

i deleted my email address by mistake @virgin media.com. Can you help to fix this~?

i deleted my email address by mistake @virgin media.com. Can you help to fix this~?

  • coenoby's avatar
    coenoby
    11 months ago
    BMWCHUBB wrote:

    i deleted my email address by mistake @virgin media.com.

    If you just deleted that account from an email app or client (such as Microsoft Outlook for example) then you have not deleted the email account itself from the VM system. In that case you should be able to simply add it back to the app as a new account.

    However, if you deleted the email account using the account delete option your My Virgin Media account then sadly I think that it may not be possible for Virgin Media to restore it. Time is of the essence so if you deleted it a few days ago then it has gone for good.

    I will escalate this post to the VM  Forum Team (VM staff who support this forum) and they will contact you via this thread. You will need to pass security to confirm that you are the broadband account holder.

    I hope they can do the necessary to get the account restored.

    Coenoby

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  • coenoby's avatar
    coenoby
    Very Insightful Person
    11 months ago
    BMWCHUBB wrote:

    i deleted my email address by mistake @virgin media.com.

    If you just deleted that account from an email app or client (such as Microsoft Outlook for example) then you have not deleted the email account itself from the VM system. In that case you should be able to simply add it back to the app as a new account.

    However, if you deleted the email account using the account delete option your My Virgin Media account then sadly I think that it may not be possible for Virgin Media to restore it. Time is of the essence so if you deleted it a few days ago then it has gone for good.

    I will escalate this post to the VM  Forum Team (VM staff who support this forum) and they will contact you via this thread. You will need to pass security to confirm that you are the broadband account holder.

    I hope they can do the necessary to get the account restored.

    Coenoby

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    11 months ago

    Hi there BMWCHUBB 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry to hear that you have faced this issue and thank you so much to coenoby for their help here so far. I can see that they have advised that if the email was just deleted from a client app it can just be re added. Are you able to confirm how the email was deleted, was this via a client email or was this on your My Virgin Media account? 

     

    • BMWCHUBB's avatar
      BMWCHUBB
      Up to speed
      11 months ago

      It was on the VM Account. I was trying to update the password and somehow pressed delete!

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        11 months ago

        Thank you for popping back to me BMWCHUBB 

        I am not able to add the email back myself but I can try raising a ticket with our second level technical teams to see if they are able to arrange this, though I cannot guarantee they will be able to. I will pop you a private message so we can discuss this further. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.