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Carkun's avatar
Carkun
Joining in
3 years ago
Solved

Virgin media.com email hacked

Hello, I have a very old virgin media.com email address. I no longer have any virgin services but have been able to continue to use the email address. Unfortunately my account has been hacked. The hackers are using my email to book hotels and are also accessing my accounts such as Netflix. I can’t log into virgin media.com mailbox to change the password as the email is no longer recognised/supported.  I have tried to contact virginmedia but they can’t advising they can’t help because I don’t have an account. Any help on who to contact ?? Much appreciated 

Hacked email
  • Daniel_Et's avatar
    Daniel_Et
    2 years ago

    Hi Karin2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about what's happened 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

11 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    3 years ago

    Hi Carkun,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear that you feel your old email account has been compromised. Please respond to the private message that I'll be sending to you shortly and we can go from there.

    Thanks,
     

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    3 years ago

    Hi Carkun,

    Thank you for getting back to me via private message. I'm glad that we've now been able to address your concerns there.

    Please do let us know if there's anything more that we can assist you with.

    Thanks,
     

    • Karin2's avatar
      Karin2
      Tuning in
      2 years ago

      Hi. I also need help with the very sand situation please. I have been hacked, unable to recover account due to it being very old and apparently disconnected already but it’s not. I need help urgently as they use many of my accounts to book hotels etc. etc, 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Karin2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

        We're sorry to hear about what's happened 😔

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel

  • Rougher's avatar
    Rougher
    Joining in
    2 years ago

    Hello, I also have an old virginmedia.com email account. And have just been made aware that it has been hacked. They have already attempted to and gained access to several accounts connected to the email account. I have no idea what to do as I can't even gain access to the email to change the password. Any help would be greatly appreciated 

  • Bandolier01's avatar
    Bandolier01
    Joining in
    2 years ago

    Hi - I am experiencing a similar issue to the other responses in this thread - email has been hacked and used to apply for credit. Please do get in touch. 

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Bandolier01,

      Thanks for posting and welcome to our community 🙂

      Sorry to hear you're experiencing an issue with your email also.

      So I can help I've popped you over a private message, to get a few more details from you.

      Alex_Rm

       

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for joining me over private message Bandolier01,

      Glad I was able to help.

      Alex_Rm