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leemolyneux1's avatar
leemolyneux1
Joining in
10 days ago
Solved

Ordered Adult Content by Mistake

Hi 

Hope you can help me. 

I was browsing through the adult channels. Didn't realise that entering my pin would actually confirm a night subscription. I'm new to the virgin 360. Only installed on Friday. I only thought this would bring up the main screen for the channel and not to pay for a night subscription.

I hope this please can be fixed as it's not what was intended.

I decided to message you as I searched people doing the same and you were understandable.

Thanks. 🤦

  • You have to enter the PIN twice to do that - once to enter the adult zone and a sexond time to buy the programme.