Hard Search after signing up

[Joebriggs96]

Hi,

please can anyone help regarding a hard credit search. We are currently in process of getting a mortgage and virgin have put a hard credit search on my file. This wasn’t mentioned in the call, can anyone contact me regarding this 

[Beth_G]

Hi Joebriggs96

Thanks for your post, welcome to the Community Forums.

We're very sorry if you were not advised of a credit check during a call with us, were you signing up with us as a new customer during this call? Were you looking to take out cable services (TV/broadband/landline)?

[Joebriggs96]

Hi Beth,

Yes I was signing up as a new customer for just broadband.

[Matthew_ML]

Sorry to hear this.

We do perform a credit check on every customer when they do sign up.

We are sorry if you wasn't told or aware of this.

[Matthew_ML]

You can also email creditfileamendments@virgin.co.uk who can look at removing this.

It can take 21 working days for a reply.