Hard Search after signing up
Hi, please can anyone help regarding a hard credit search. We are currently in process of getting a mortgage and virgin have put a hard credit search on my file. This wasn’t mentioned in the call...
Forum Discussion
Hi Joebriggs96
Thanks for your post, welcome to the Community Forums.
We're very sorry if you were not advised of a credit check during a call with us, were you signing up with us as a new customer during this call? Were you looking to take out cable services (TV/broadband/landline)?
Hi Beth,
Yes I was signing up as a new customer for just broadband.
Sorry to hear this.
We do perform a credit check on every customer when they do sign up.
We are sorry if you wasn't told or aware of this.
You can also email creditfileamendments@virgin.co.uk who can look at removing this.
It can take 21 working days for a reply.
