Hi,
I need bills older than 12 months for tax returns.
I was told on the phone with an agent that I would need to go through a solicitor to get these. But after searching, I can see a thread here where the customer was told they could get bills from outwith the 12 month period, at a cost of £2 per bill.
Which is it, please?
Thanks
Hi jimanu,
Thanks for posting and welcome to our community 🙂
Sorry for any confusion regarding copy bills, if this is a standard copy bill we can arrange this at £2 per copy.
If this is for a full breakdown of call itemisations for a court order for example, it's not something we can do without it going through a solicitor.
As you're wanting a standard copy bill I've popped you over a private message to get a few more details from you.
Alex_Rm
Hi Alex,
I have a similar issue.
I have a few accounts with VM but recently closed one. Whilst I still have access to it and can view my bills from November 2023, I cannot view the older bills and require them.
Please could you help.
Thanks, Jas
Hi Jazzy2 👋 Thank you for your post and welcome to the Virgin Media Community 😀
In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
Thanks for joining me over private message jimanu,
Glad I was able to help 🙂
Alex_Rm
You can get 18 months worth of bills via your online VM account. Many companies go back longer than this and I think that two years should be the bare minimum if people are using paperless billing.
You can phone Customer Service and they will be happy to give you the totals further back than that at no cost. Make sure you tell them that it is only the total that you want, I don't think they will give you the full breakdown.
Amazed to see that 2 years later the billing system now only shows 12 months of previous bills. They should be showing at least 2 years so that people who have paperless billing can look in and check back if they need to. Many media companies go back even further. What is the problem with VM?
As you receive the bills by email why not just archive them away to a Virgin folder.
I would have thought it would be the easiest way to access the bills again should you need to rather than signing into Virgin and accessing them again.
Forum TeamHello Robolovsky,
Thanks for raising this! We understand how important it is to have easy access to your billing history. Currently, we keep digital bills available online for the past 12 months to make sure the system runs smoothly and securely.
However, if you ever need a copy of a bill that’s older than that, we can absolutely reprint and send it to you on request – just reach out to us and we’ll sort it for you.
Your feedback is really valuable, and we’ll make sure it’s passed to the right team as we’re always looking for ways to improve 😀
