End of contract

[Zotay13]

My contract is due to end on the 23rd feb but when will I receive a box to send my rooter back? 

[newapollo]

Hi @Zotay13 

Have you contacted VM and handed in your 30 days notice?  If not you should do so now  as contracts are for a minimum term (usually 18 or 24 months) and unless  you give in  your notice they continue on a rolling contract.

If you have already given in  your 30 days notice and been told when the  service(s) willl  be disconnected then you should receive the returns packaging around 10 days after the disconnection date.

[Zotay13 · Accepted solution]

Thanks. Yes i have given notice but have heard about returning equipment 

[newapollo]

Hi again @Zotay13 

Thanks for updating the thread 😃

You can also order the returns packaging yourself from < this page >